How can we help you today?

Start a new topic
Discussions Helium General
Answered

Application did not start

 Hi there !

After installing the Hardfloor release the application

did not start.

There is an windows error:

Helium doesnt work

- search online for solution ...

- close


the error message is:

Problemsignatur:
  Problemereignisname:   CLR20r3
  Problemsignatur 01:   Helium.App.exe
  Problemsignatur 02:   12.0.14095.0
  Problemsignatur 03:   577a9023
  Problemsignatur 04:   mscorlib
  Problemsignatur 05:   4.0.30319.34209
  Problemsignatur 06:   534894cc
  Problemsignatur 07:   4527
  Problemsignatur 08:   105
  Problemsignatur 09:   System.IO.DirectoryNotFound
  Betriebsystemversion:   6.1.7601.2.1.0.256.48
  Gebietsschema-ID:   1031
  Zusatzinformation 1:   0a9e
  Zusatzinformation 2:   0a9e372d3b4ad19135b953a78882e789
  Zusatzinformation 3:   0a9e
  Zusatzinformation 4:   0a9e372d3b4ad19135b953a78882e789


windows 7 sp1, .net 4.5.2

helium_12.0.14095.0.exe


Thanks for help!

Uli


Best Answer

Edit: Be sure to update to our most recent build, 14098 which contains startup related fixes.

Download link available from this link:

https://implodedsoftware.wordpress.com/2016/07/05/release-hardfloor-now-available/

2 CommentsSorted by Oldest First

Hello,


Please try to uninstall the currently installed version, then delete all files in C:\Users\Username\AppData\Roaming\Imploded Software\Helium and perform a reinstall.


Please let us know if this worked or not.

Answer

Edit: Be sure to update to our most recent build, 14098 which contains startup related fixes.

Download link available from this link:

https://implodedsoftware.wordpress.com/2016/07/05/release-hardfloor-now-available/

Login or Signup to post a comment
More topics in General
See all 160 topics
Help Desk Software by Freshdesk