Problems and solutions
This section contains a collection of the most commonly appearing problems, together with solutions.
Question Helium does not start, what I can I do to solve this? Answer There can be several reasons why Helium does not start, the most common reason...
Fri, 6 Jan, 2023 at 4:03 PM
Question I have one or more files that are not properly read, cannot be added to the library or cause a crash when they are used with Helium. What can I do...
Wed, 8 Apr, 2020 at 3:47 PM
Helium is generally good at identifying which tracks that belongs to one single release, but there are times when an album is split into two (or sometimes m...
Wed, 28 Nov, 2018 at 9:33 AM
Sometimes when a problem occurs it can be difficult to locate the cause. It can also be hard for us to assist since things like system setup, hardware, op...
Wed, 8 Apr, 2020 at 3:48 PM
When purchasing Helium, you will be sent an email with your user details as well as your license key. If you have not received this email, please be sure t...
Sun, 3 Nov, 2019 at 1:37 PM
Please check that your output device is properly set from Tools > Options > Player. When plugging in headphones for example, Windows will automatical...
Mon, 25 Feb, 2019 at 10:55 AM
If you have a database that has lived through a couple of Helium versions, it might contain path references to albums which are no longer valid.
This ca...
Sun, 3 Nov, 2019 at 1:35 PM
Sometimes we may be able to better help you with problems in Helium or Helium Streamer if we can look at your database. Find the database To send us yo...
Thu, 11 Apr, 2019 at 9:10 AM
This problem can occur when an album in Heliums library contains a reference to a file that has been moved, renamed or deleted.
If you have imported a d...
Sun, 3 Nov, 2019 at 1:35 PM
If you experience that Helium runs slow, you can try these tips:
Graphics
Graphics in Helium are rendered using hardware acceleration where avai...
Sun, 3 Nov, 2019 at 1:35 PM