Where to Check


The status indicator is in the main Launcher window, next to a colored status dot - it's not on the General page (that page is for browser/app access addresses and port forwarding only). It shows one of three values:


  • Running - everything's fine.
  • Not running - the service exists but isn't started.
  • Not installed - the service itself isn't set up (usually means a reinstall is needed).


The main window also has Start/Stop buttons right next to the status, so you can try starting the service directly without going through Windows Services.


Common Fixes


If it says "Not running":

  1. Click Start in the Launcher.

  2. If you see "Access to the Helium Streamer service was denied. Please run this application as an administrator" - close the Launcher and reopen it via Run as administrator, then try again.
  3. If it's a fresh install, give it a moment and try again - first-time startup can take a little longer.


If it says "Not installed":

  • - Reinstall Helium Streamer - the underlying Windows Service registration is missing or broken.


Checking the Logs


The Launcher doesn't have a built-in log viewer, but logs are written to disk:


  • Launcher log: %ProgramData%\Imploded Software\Streamer Configurator\logs\launcher-*.txt
  • treamer service log: %ProgramData%\Imploded Software\Helium Streamer\logs\log.txt


If the status won't budge and the Launcher's own error message isn't enough to go on, check these logs for the underlying cause before reaching out for support.


Linux / Raspberry Pi


There's no Launcher on Linux. Check the service status with:


sudo systemctl status streamer-api


Common Linux-specific causes if the service won't start: a missing libsqlite3-0 package (shows as a sqlite3 library error), a missing .NET 10 ASP.NET Core runtime, or an incorrect application root path in the config (shows as a "could not load configuration file" error). See the Linux install guide's Troubleshooting section for details. The Configurator's own log is under $ProgramData/Imploded Software/Streamer Configurator/logs/ (Linux path equivalent).


Still Stuck?


If none of the above resolves it, see the "I can't find a solution to my problem" article for further troubleshooting steps.