How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
License, upgrades and account information
How do I let you know of my changed e-mail address?
Changing contact information
How do I log in to the Customer Center?
Unable to log in to the Customer Center
How long is a license valid?
Frequently asked questions
Upgrading to the latest version of Helium
Upgrading from older versions of Helium
Upgrading from Helium prior to 11.5
Does Helium exist in my language?
Supported library (database) types
Problems and solutions
Help - the application does not start!
Files that cannot be read or written to
Why are my albums split into two parts?
Isolating specific problems
Unlocking Helium Premium does not work
See all 11 articles
Tips and tricks
Organizing your digital audio files on disk
Migrating from a lossy filetype to a lossless filetype
Changing data in a batch
Importing external playlists
Tagging with dynamically generated contents
See all 14 articles
Getting started with Helium
Views in Helium
Keeping your library up-to-date
See all 64 articles
Helium WebServices API
Creating download plug-ins
Creating General purpose plug-ins
Sample code for general purpose plug-ins
Introduction to Helium Streamer
Requirements to run Helium Streamer
Helium Streamer status label doesn't say "Running"
Accessing Helium Streamer locally, over the Internet and through the apps for iOS and Android
Open port in router says "Error opening port"
Which audio formats does Helium Streamer support?
How can Helium Streamer play files located on a network share?
See all 7 articles
Help Desk Software
by Freshdesk Support Desk