License, upgrades and account information

How do I let you know of my changed e-mail address?
You can change your user details from the Customer Center. If you have changed e-mail address or are unsure of your latest license key or are unable to un...
Sun, 13 Mar, 2016 at 3:29 PM
Changing contact information
Question How can I change my email address that I registered Helium with? Do I need to contact you? Answer You can change your user details from the C...
Wed, 28 Nov, 2018 at 9:09 AM
How do I log in to the Customer Center?
There may be several reasons to why you cannot log in to our Customer Center. Please read the following text before contacting support. Once you have purc...
Wed, 8 Apr, 2020 at 4:17 PM
Unable to log in to the Customer Center
Question I am unable to login to the Customer Center. What's wrong? Answer There may be several reasons to why you cannot log in to our Customer ...
Sun, 2 Dec, 2018 at 12:29 PM
How long is a license valid?
Same-version policy When purchasing Helium or Helium Streamer we apply a same-version policy. This means that you get all updates within that major version...
Sun, 31 Oct, 2021 at 6:04 PM