License, upgrades and account information
You can change your user details from the Customer Center.
If you have changed e-mail address or are unsure of your latest license key or are unable to un...
Sun, 13 Mar, 2016 at 3:29 PM
Question How can I change my email address that I registered Helium with? Do I need to contact you? Answer You can change your user details from the C...
Wed, 28 Nov, 2018 at 9:09 AM
There may be several reasons to why you cannot log in to our Customer Center. Please read the following text before contacting support. Once you have purc...
Wed, 8 Apr, 2020 at 4:17 PM
Question I am unable to login to the Customer Center. What's wrong? Answer There may be several reasons to why you cannot log in to our Customer ...
Sun, 2 Dec, 2018 at 12:29 PM
Same-version policy When purchasing Helium or Helium Streamer we apply a same-version policy. This means that you get all updates within that major version...
Sun, 31 Oct, 2021 at 6:04 PM