Frequently asked questions

This sections contains information for coming and existing customers. There is information about licenses, how to upgrade to the latest releases and general information about your account information and the Customer Center.

Changing contact information
Question How can I change my email address that I registered Helium with? Do I need to contact you? Answer You can change your user details from the C...
Wed, 28 Nov, 2018 at 9:09 AM
Unable to log in to the Customer Center
Question I am unable to login to the Customer Center. What's wrong? Answer There may be several reasons to why you cannot log in to our Customer ...
Sun, 2 Dec, 2018 at 12:29 PM
Upgrading to the latest version of Helium
Question How can I upgrade to a newer version with a discount? Answer Any existing Helium user, no matter of which version that was purchased, can upg...
Sun, 3 Nov, 2019 at 2:02 PM
Upgrading from older versions of Helium
Introduction To be able to upgrade to the latest and greatest version of Helium you may need to go through a specific upgrade path. We provide informa...
Sun, 3 Nov, 2019 at 1:58 PM
Upgrading from Helium prior to 11.5
To be able to migrate from a Helium version older than 11.5, you will need to first migrate the data to Helium 11.5. If you for example are using Heli...
Sun, 3 Nov, 2019 at 1:59 PM
Does Helium exist in my language?
Question Are there any plans for supporting my language in Helium? Answer Helium is released with several languages: English Czech Espanol Franca...
Sat, 5 Jan, 2019 at 5:00 PM
Supported library (database) types
Helium's libraries can be stored in a SQLite, Microsoft SQL Server or MySQL/MariaDB database. This wide choice accommodates different users requirement...
Mon, 14 Oct, 2019 at 8:23 PM