Frequently asked questions

This sections contains information for coming and existing customers. There is information about licenses, how to upgrade to the latest releases and general information about your account information and the Customer Center.

Upgrading to the latest version of Helium
Question How can I upgrade to a newer version with a discount? Answer Any existing Helium user, no matter of which version that was purchased, can upg...
Sun, 3 Nov, 2019 at 2:02 PM
Upgrading from older versions of Helium
Introduction To be able to upgrade to the latest and greatest version of Helium you may need to go through a specific upgrade path. We provide informa...
Sun, 22 Nov, 2020 at 12:07 PM
Upgrading from Helium prior to 11.5
To be able to migrate from a Helium version older than 11.5, you will need to first migrate the data to Helium 11.5. If you for example are using Heli...
Sun, 3 Nov, 2019 at 1:59 PM
Does Helium exist in my language?
Question Are there any plans for supporting my language in Helium? Answer Helium is released with several languages: English Czech Espanol Franca...
Sat, 5 Jan, 2019 at 5:00 PM
Supported library (database) types
Helium's libraries can be stored in a SQLite, Microsoft SQL Server or MySQL/MariaDB database. This wide choice accommodates different users requirement...
Mon, 14 Oct, 2019 at 8:23 PM