How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Frequently asked questions
Changing contact information
Unable to log in to the Customer Center
Upgrading to a newer version of Helium
Does Helium exist in my language?
Supported library (database) types
Problems and solutions
Help - the application does not start!
Files that cannot be read or written to
Why are my albums split into two parts?
Isolating specific problems
Unlocking Helium Premium does not work
Getting started with Helium
Views in Helium
Keeping your library up-to-date
See all 62 articles
Tips and tricks
Migrating from an older version of Helium (< 11.5)
Importing Helium 11 databases
Organizing your digital audio files on disk
Migrating from a lossy filetype to a lossless filetype
Changing data in a batch
See all 17 articles
Helium WebServices API
Creating download plug-ins
Creating General purpose plug-ins
Sample code for general purpose plug-ins