Helium does not start, what I can I do to solve this?


There can be several reasons why Helium does not start, the most common reasons are listed below:

  • Try to delete helium's configuration file, helium.json, in the folder %appdata%\imploded Software\Helium 16.
  • If the above does not help, delete all .json files in the above folder.
  • If nothing of the above helps, delete all .json files as described above and reinstall the application

Please note that if you delete all json files, you will need to reconnect to your database after it has been started again.

See also:

Isolating specific problems

Windows 7 users:

Please make sure you have applied the following hotfix from Microsoft:

NOTE: Windows 7 is no longer supported since it's deprecated by Microsoft.

If the problem is still not solved, please contact our support for further assistance: