Imploded Software

Question Helium does not start. What can I do? Answer There are several possible causes, ranging from a missing runtime component to a corrupt settin...

Question I have one or more files that are not properly read, cannot be added to the library or cause a crash when they are used with Helium. What can I do...

Helium is generally good at identifying which tracks that belongs to one single release, but there are times when an album is split into two (or sometimes m...

Sometimes when a problem occurs it can be difficult to locate the cause.  It can also be hard for us to assist since things like system setup, hardware, op...

We understand how frustrating it is when you have paid for a product and something prevents you from using it. This article walks through every known cause ...

Please check that your output device is properly set from Tools > Options > Player. When plugging in headphones for example, Windows will automatical...

If you have a database that has lived through a couple of Helium versions, it might contain path references to albums which are no longer valid. This ca...

Sometimes we may be able to better help you with problems in Helium or Helium Streamer if we can look at your database. Find the database To send us yo...

This problem can occur when an album in Heliums library contains a reference to a file that has been moved, renamed or deleted. If you have imported a d...

Helium offers several settings that can significantly improve performance depending on how you use the application. Work through the sections below that are...