To be able to migrate from a Helium version older than 11.5, you will need to first migrate the data to Helium 11.5.
If you for example are using Helium 9, you will need to do the following:
- Create a backup from your current Helium version (e.g. 9)
- Download and install Helium 11.5 (can be installed parallell to Helium 7, 8, 9, 10)
- Restore the backup from your previous Helium version in Helium 11.5
If everything seems to be working in Helium 11.5 you can go to the Upgrading from older version of Helium section.
If you are a previous Premium or Network customer using a MySql or SQL Server database, and do not have a license of Helium 11.5, please contact us and we will then assist you with the migration to the latest version of Helium.