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Neon crash on close

  • Name der fehlerhaften Anwendung: Helium.App.exe, Version: 0.5.492.0, Zeitstempel: 0x56f171ac
  • Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.1.7601.18798, Zeitstempel: 0x5507b485
  • Ausnahmecode: 0xc0020001
  • Fehleroffset: 0x0000c42d
  • ID des fehlerhaften Prozesses: 0x15a0
  • Startzeit der fehlerhaften Anwendung: 0x01d18511571e39c2
  • Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Imploded Software\Helium\Helium.App.exe
  • Pfad des fehlerhaften Moduls: C:\Windows\syswow64\KERNELBASE.dll
  • Berichtskennung: cce252dd-f104-11e5-bae7-f0afc85a91bd


greets



Yes, of course.


- WASAPI is on (non exclusive) 500ms


1. Start Neon

2. Click on Play bottom left

3. Click on the close button top right

4. Error occurs :D


I can repeat this several times, every time with an error. It doesn't matter what i do, as far as i close Neon during the playback. Only a few times, maybe 1 out of 10, the error doesn't appear.

I thought some other application would be the cause, so i closed everything else.. without difference

i did not try every release, but i noticed the appcrash on closing since ~2 versions before

Please retest with this release:

http://files.helium.fm/helium_0.5.498.0.exe


This release inactivates dispatchers upon close to ensure that certain callbacks are no longer called.

No error with this version, at least on my side

Great to hear :D

it does not workno is not work.


Start Neon

Play File

deacticate all checkboxes from Wasapi

Close Neon

Neon Crash after Close Message Window Freeze and can Close only over Taskmanager.


greets

@Emil: Does this work for you with build 498?

i have send a message why the Forum not shown it?

with Picture and so on..


greets

@Emil: Does this work for you with build 498?

message up About Neon Dialog 498 ;)


it does not work.


see Picture how many Crash (Time)


greets

The delay occured because the post required acceptance, not show why. I will ask a collegue about that.


In your description:


"Start Neon

Play File

deacticate all checkboxes from Wasapi

Close Neon

Neon Crash after Close Message Window Freeze and can Close only over Taskmanager."


Does this mean:

1) Start Neon

2) Play file

3) Unselect WASAPI and WASAPI exclusive mode (=use DSOUND)

4) Automatic restart (???)

5) Crash?


Not sure about #4 or #5, because since build 498 the restart should be automated.

Maybe you can do a screen recording or such?

Does this mean:

1) Start Neon

2) Play file

3) Unselect WASAPI and WASAPI exclusive mode (=use DSOUND)

4) Automatic restart (???)

5) Crash?


correctly.. sorry for my bad english


after that same as above only now

select WASAPI and WASAPI exclusive mode


greets


Still no luck. :( I will do more tests on another machine on Tuesday.


@Mikael as i say have send a Picture take Long time :)

between 19.15.59 > 19.22.34


9 Crashes occur.


greets

is a difference?

i click not on the Album directly

i click on playbutton so last file will playing then.


greets

>>is a difference?

Should not be a difference, the same play command is invoked.


One last thing you can test with build #499 is to reproduce the crash and send me the log.

I have added extended logging to close event which might tell us some more about where the crash occurs.

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