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Streamer app doesnt access

I have bought the streamer licence, downloaded the streamer, installed everythng and put the app on my Huawei p8 lite.

I followed every instruction on this site but im stuck after starting the app. Its on "Settings" and needs the adress and the port. there i have tried everything. I tried different ports, and tried out with as well as lan, AND internet access adresses ffor the app and even tried the web browser accesses. 
I can open the streamer in my web browser, but the app just cant connect "Settings_connecterror" is what im told.

Yes this helped! THanks. Connection via lan works now.

You may need to restart the Helium Streamer service in order to make it realize that you have unlocked it.

Please follow these instructions:

  • Open Windows Services by pressing Win+R on your keyboard. 
  • Type services.msc and click OK.
  • Scroll down to Helium Streamer, right click it and select Restart.

Does this help?

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